Frequently Asked Questions

Once you fill out our easy estimate request, we will contact you within 24 hours with an estimate. We will also clarify any details needed at this time. Once you book your cleaning, you will receive a confirmation email along with our client guidelines for you to sign and return to us prior to your cleaning. That’s it, now you can get back to the more exciting things in life!

Each home is unique, because of the home’s specific needs, it may take more or less time for us to clean your home compared to. Once Hughes Cleaning gets to know your home, it will be consistent in how long each cleaning takes. 

Without cleaning the space first, it can be very difficult to estimate how long it will take as our lifestyle and habits dictate how our homes are kept, and everyone is very different. 

When you set up your initial cleaning, Hughes cleaning will provide you with a ballpark estimate of how long a regular cleaning will take. Then, once we have provided the initial cleaning, we will have a much better idea of how long a regular cleaning will take. 

Tips are never expected, but are greatly appreciated, and are accepted. Most clients prefer to tip a little at the end of each cleaning, but some prefer to provide a large tip at the end of the year. We love hearing that our work is appreciated and if you’d like to leave a review on our website or Facebook page, we’d greatly appreciate that! 

Our cleaners do not handle payments.

Once you book, you’ll receive an authorization form that allows us to keep a credit card on file. Your card is securely charged by our office after the cleaning is complete, making the process seamless and hassle-free.

If you prefer, we can also send you an invoice instead.

This system prevents lost checks, reduces stress for our cleaners, and provides a clear payment record for you.

We can provide services as often as you would like. Hughes Cleaning is happy to provide services weekly, biweekly, monthly or sporadically. Some clients request cleaning services for special events or move in and move out services. As the leading cleaning company in Marblehead we are happy to work on a no-contract basis, which means that you can update or change your service schedule to accommodate your needs or budget as they change. For commercial clients we can provide services either during the workday or after hours – whichever best suits you. 

Hughes Cleaning only hires cleaners who have integrity. That means, we shine a spotlight on an issue, rather than sweeping it under the rug. If anything is broken or damaged, our staff are trained to photograph it and report it immediately, without being reprimanded. Each cleaner is careful and respectful of your space, but we are all human and accidents do happen. Once the damage is reported to the office, we will contact you to discuss a quick and fair resolution. We will do our best to repair or replace an item that is broken. If you have any irreplaceable items we ask that you put these away or in a safe spot to ensure it’s safe keeping. Please communicate any concerns you may have during booking. Please note, we do not replace or repair items that had existing damage or were improperly installed.

The first cleaning takes longer because we’re bringing your home up to our maintenance standard. While the same tasks are completed at every visit, the initial cleaning removes built-up dirt, dust, soap scum, some mildew, and residue that may have accumulated over time.

For example, a shower may take significantly longer to clean during the first visit due to buildup. When we return in two weeks or a month, that buildup hasn’t had time to return, so the cleaning goes much faster.

Even if you’ve had professional cleaners before, Hughes Cleaning is exceptionally detailed, and we often still need additional time to meet our standards.

Absolutely! We have plenty of clients that request a certain amount of hours to stick within their budget. We charge hourly, and will discuss a priority list for your visit to ensure we hit those main areas in the time we have! We have a 2 hour minimum.